Política de reembolso

 

• Refund Policy: Customers are eligible for a full refund of the ring up to 15 days from the delivery date (shipping fees excluded both ways)

:::Custom-made + Made-to-Order rings are final sale.

Please email info@valouring.com to initiate the refund process.

You will then be given instructions where to mail the ring back. Return shipping fees are at the customer's expense.

Once the item is returned safely and in its original condition, your Valouring account will be promptly credited for the amount of the ring purchase. 

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• Size/Style Exchange: If you are dissatisfied with the size or style you ordered, and would like to exchange for a different size or ring style, please email info@valouring.com within 5days of the item reception.

Size and Style exchanges are evaluated case by case through email communication as most of the rings are only created in a specific size and do not exist in another size. However, I do my best to accommodate a customer's wish and try to honor their request whenever there is a possibility to re-create in a different sizing. 

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 *** Holidays season refund extension ***

During Christmas Holiday season, the 15-days refund window extends to 45 days to ensure that all jewelry purchased from November 24th and throughout December are still eligible for full refunds in January.