Return Policy

 ::: Refunds/returns on purchases from November 15th to December 31st:

 - All purchases made between Nov 15th and December 31st are eligible for a full refund (minus shipping fees) in the form of a gift card that will be emailed as soon as the ring returns safely to Valou Studios. Thank you for understanding that it is a very busy and overwhelming month and therefore credit cards refunds on purchased are deactivated until January 1st.

- Also, during this Holiday period, the 15-days return window extends to 45 days to ensure that all jewelry purchased from November 15th and throughout December are still eligible for full refunds in January (store credit/gift card)

▶︎ Please email info@valouring.com to initiate the return process. You will then be given instructions where to mail the ring back.

▶︎ Once the item is returned safely, unworn and in its original condition, your account will be promptly credited in the form of a gift card emailed to you.

::: Exchanges on purchases from November 15th to December 31st:

If you are dissatisfied with the size or style you ordered or received as a gift, please email me at info@valouring.com so we can discuss about a possible exchange for another size/style instead of a store credit/gift card when returning the ring.

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::: Refunds/returns on purchases from November 15th to December 31st:

 - All purchases made between Nov 15th and December 31st are eligible for a full refund (minus shipping fees) in the form of a gift card that will be emailed as soon as the ring returns safely to Valou Studios. Thank you for understanding that it is a very busy and overwhelming month and therefore credit cards refunds on purchased are deactivated until January 1st.

- Also, during this Holiday period, the 15-days return window extends to 45 days to ensure that all jewelry purchased from November 15th and throughout December are still eligible for full refunds in January (store credit/gift card)

▶︎ Please email info@valouring.com to initiate the return process. You will then be given instructions where to mail the ring back.

▶︎ Once the item is returned safely, unworn and in its original condition, your account will be promptly credited in the form of a gift card emailed to you.

::: Refunds/returns on purchases from January 1st to November 15th:

- Customers are eligible for a full refund of the ring up to 15 days from the delivery date (shipping fees excluded both ways)

▶︎ Please email info@valouring.com to initiate the return process. You will then be given instructions where to mail the ring back. 

▶︎ Once the item is returned safely, unworn and in its original condition, your account will be promptly credited to the method of payment used for the transaction (minus shipping fees)

 ::: Size/Style Exchange: 

If you are dissatisfied with the size or style you ordered, and would like to exchange for a different size or ring style, please email info@valouring.com within 3-5 days after receipt of your order.

Size and Style exchanges are evaluated case by case through email communication as most of the rings are only created in a specific size and do not exist in all sizes.

However, I try to do my best to accommodate a customer's needs and honor their request whenever there is a possibility to re-create in a different sizing.