Return Policy
::: Refunds/returns on purchases from January 1st to November 15th:
- Customers are eligible for a full refund OR store credit up to 5 days from the date of delivery (minus fees listed below***)
▶︎ Please email info@valouring.com to initiate the return process and choice of refund or store credit towards another ring.
You will then be given instructions where to mail the ring back.
▶︎ Once the item is returned safely in its box, unworn and in its original condition one of these two refund options will follow:
Option 1- Refund:
Refund for your purchase will be processed and credited to the initial method of payment used for the transaction (*** minus shipping fees whether paid by customer or complimentary on orders $200 up + order processing fees of 3% via CC or 6% if payment was made via installments plan using Shop Pay)
Option 2- Store credit
Choose to receive a store credit for the full transaction amount including shipping fees towards a future purchase. The credit amount will show under your customer account.
- All custom-made rings + "on-sale" pieces are final sales.
::: Refunds/returns on purchases from November 15th to December 31st:
- All purchases made between Nov 15th and December 31st are eligible for a full refund (minus shipping fees) in the form of a store credit ONLY that will be emailed as soon as the ring returns safely to Valou Studios.
- During the winter Holidays, the 5-days return window extends to 45 days to ensure that all jewelry purchased from November 15th and throughout December are still eligible for returns in the form of store credit until January 5th.
▶︎ Please email info@valouring.com to initiate the return process. You will then be given instructions on where to mail the ring back.
▶︎ Once the item is returned safely in its box, unworn and in its original condition, your account will be promptly credited in the form of a gift card emailed to you.