Return Policy
::: Refunds/returns on purchases from January 1st to November 15th:
- Customers are eligible for a full refund of the ring up to 15 days from the delivery date (shipping fees excluded both ways)
▶︎ Please email info@valouring.com to initiate the return process. You will then be given instructions where to mail the ring back.
▶︎ Once the item is returned safely, unworn and in its original condition, your account will be promptly credited to the method of payment used for the transaction (minus shipping fees)
If you are dissatisfied with the size or style you ordered, and would like to exchange for a different size or ring style, please email info@valouring.com within 3-5 days after receipt of your order.
Size and Style exchanges are evaluated case by case through email communication as most of the rings are only created in a specific size and do not exist in all sizes.
However, I try to do my best to accommodate a customer's needs and honor their request whenever there is a possibility to re-create in a different sizing.
::: Refunds/returns on purchases from November 15th to December 31st:
- All purchases made between Nov 15th and December 31st are eligible for a full refund (minus shipping fees) in the form of a gift card that will be emailed as soon as the ring returns safely to Valou Studios. Thank you for understanding that it is a very busy and overwhelming month and therefore credit cards refunds on purchased are deactivated until January 1st.
- Also, during this Holiday period, the 15-days return window extends to 45 days to ensure that all jewelry purchased from November 15th and throughout December are still eligible for full refunds in January (store credit/gift card)
▶︎ Please email info@valouring.com to initiate the return process. You will then be given instructions where to mail the ring back.
▶︎ Once the item is returned safely, unworn and in its original condition, your account will be promptly credited in the form of a gift card emailed to you.