Customers are eligible for a full refund of the ring up to 15 days from the delivery date (shipping fees excluded both ways)
Custom-made rings from the "CUSTOM" collection are final sales.
Please email email@example.com to initiate the refund process.
You will then be given instructions where to mail the ring back. Returning shipping fees are at the customer's expense.
Once the item is returned safely, unworn and in its original condition, your account will be promptly credited to the method of payment used for the transaction.
*** Holidays season refund extension ***
During the Christmas Holiday season, the 15-days refund window extends to 45 days to ensure that all jewelry purchased from November 24th and throughout December are still eligible for full refunds in January.
• Size/Style Exchange: If you are dissatisfied with the size or style you ordered, and would like to exchange for a different size or ring style, please email firstname.lastname@example.org within 3-5 days after receipt of your order.
Size and Style exchanges are evaluated case by case through email communication as most of the rings are only created in a specific size and do not exist in all sizes. However, I do my best to accommodate a customer's needs and try to honor their request whenever there is a possibility to re-create in a different sizing.